We're so close to signing up to Wrike and doing the deployment, but I've read some increasingly bad reviews about their customer service and interface. Our team of 11 people have very poor tech skills too, so I'm worried about forcing them to use a software that relies on intuitive tech skills.
If you want to do very simple project management, it can work. But it is not going to work for complex projects or anything like portfolio management. It is a tool for when you want more than a Kanban but aren't ready for MS Project.
I disagree pretty strongly with Ragefarm. Wrike is almost without a doubt, the most advanced, customizable and feature rich project management software out there. I've tried bloody hard to settle with something cheaper for my nonprofit, but we're designers working on a tech startup and I just feel disappointed using anything less powerful. For context, [here's my research](https://trello.com/c/Xs8zrE6I/136-compare-project-management-suites) into 30+ alternatives, including MS Project, which by the way is butt ugly. I feel bored the second I look at it and it lacks a bunch of features Wrike offers. PS. I'd love any Wrike users to vote up my last feature request (if you think it's good!) it's pretty much the only niggle I have with the UX: [https://help.wrike.com/hc/en-us/community/posts/360014346934-3-feature-requests-to-make-Gannt-chart-faster-simpler-more-intuitive](https://help.wrike.com/hc/en-us/community/posts/360014346934-3-feature-requests-to-make-Gannt-chart-faster-simpler-more-intuitive)
Be careful with Wrike - after being a customer for 2 years they've just massively increased our renewal price. It's now totally unaffordable and we're having to move to an alternative, which is especially annoying after the amount of time it took to train our staff in Wrike.